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Terms and Conditions of Use and Subscription

SOFMIGRACION LLC — SOFMIGRACIÓN · Version 1.1 · Effective October 26, 2026

1. Provider and brand identification

SOFMIGRACIÓN is the name of a technology platform for managing immigration-related cases and processes, offered by SOFMIGRACION LLC, a limited liability company formed in the State of Kansas, United States, on October 21, 2026. These Terms and Conditions are an agreement between SOFMIGRACION LLC and the business or professional that creates an account or subscribes to the service (the "Subscriber").

Provider details:

• Legal name: SOFMIGRACION LLC.
• Platform name and trade name: SOFMIGRACIÓN.
• Formation: Kansas, United States, October 21, 2026.
• Registered address: 8060 Knox St, Suite 605, Overland Park, KS 66204, United States.
• Contact email: [email protected].
• Website: sofmigracion.com.

In this document, "SOFMIGRACIÓN" or "the Provider" means SOFMIGRACION LLC. "SOFMIGRACIÓN" is only the name under which the platform is offered; the contracting party is always SOFMIGRACION LLC.

2. Definitions

• Platform: the SOFMIGRACIÓN software, its websites, applications and related services.
• Subscriber: the business, firm or professional that subscribes to or tries the Platform.
• Account Holder: the natural person or legal entity in whose name the subscription is registered.
• Users: the people to whom the Subscriber gives access to its account.
• End Clients: the people whose matters the Subscriber handles and who receive links from the Platform (contract signing, appointments, questionnaires, payments, receipts).
• Subscriber Data: the information and documents that the Subscriber, its Users or its End Clients enter into the Platform.

3. Purpose and nature of the service

SOFMIGRACIÓN provides a software platform under a subscription service model (Software as a Service — SaaS), designed to help organize and manage activities related to immigration services.

Its features may include the management of prospects, clients, case files, documents, forms, appointments, communications, contracts, tasks, finances, reports and case tracking. The features available depend on the plan subscribed to and on the features enabled at any given time. Anything the Platform marks as "unavailable" or "coming soon" is not part of what is purchased until it is activated.

The questionnaires, document checklists, pre-filled forms, templates and reference information offered by the Platform are working aids. The Subscriber reviews everything it submits to an authority; SOFMIGRACIÓN does not guarantee that they reflect the current edition of each form or the current rules.

SOFMIGRACIÓN is a technology tool. It is not a law firm, does not provide legal or immigration advice, does not represent anyone before any authority and does not guarantee the outcome of any case.

4. Intended users, account, account holder and users

The service is intended for professionals, firms and businesses engaged in activities related to the handling of immigration matters. At this stage it is offered to Subscribers established in the United States.

The Subscriber is responsible for the accuracy of the information in its registration, for managing its Users, and for using the Platform in accordance with applicable law.

The subscription belongs to a single natural person or legal entity, the Account Holder, and is non-transferable except through the controlled procedure established by the Provider, with a stated reason and supporting documentation. The Account Holder has the powers the Platform assigns to manage the account, purchase services and request the export of information, and is responsible for what its Users do.

The Subscriber must keep credentials secret, manage its team's permissions, enable two-step verification where the Platform allows it, and notify the Provider without delay of any suspected unauthorized access.

5. Free trial

SOFMIGRACIÓN may offer a 14-day free trial, with the features of the Plus plan and without requiring a card. The trial does not convert by itself into a paid subscription and does not create any obligation to keep access available indefinitely without payment.

If the trial ends without a paid subscription having been activated, the account becomes read-only for 30 days: the Subscriber can view and export its information but cannot modify it, and cannot use features that require a paid subscription. When those 30 days end, access is closed, the links used by End Clients are blocked (subject to the exceptions in Section 10), and the information is handled under Section 12.

Real client data may be loaded during the trial; these Terms apply from day one.

6. Plans, prices and taxes

SOFMIGRACIÓN offers subscription plans with the rates and features published in its official commercial channels, in United States dollars (USD), with monthly or annual payment according to the options available. Additional users and other complementary services may generate charges according to the prices accepted by the Subscriber.

Applicable taxes, where they must be collected, will be shown during the subscription process, before payment.

7. Automatic renewal, billing and failed payments

Paid subscriptions renew automatically for the contracted period (monthly or annual) and are charged automatically to the payment method on file until cancelled. By subscribing, the Subscriber expressly authorizes recurring charges. Subscription payments are made by card and processed by Stripe; SOFMIGRACIÓN does not store card data.

If a charge fails, this schedule applies:

1. 5 days of grace, counted from the day of the charge, with normal operation.
2. After the grace period, 30 days of read-only access: the Subscriber can view and export, but not modify.
3. After that, the account is archived: access is closed and the links used by End Clients are blocked (subject to the exceptions in Section 10).

The Subscriber may request reactivation by paying the amount owed while the information is still retained under Section 12.

8. Price changes

Price changes will be communicated at least 15 days in advance and will apply from the next renewal, without prejudice to any longer period required by applicable law. A Subscriber who does not agree may cancel before the change takes effect.

9. Cancellation and no-refund policy

The Account Holder may cancel the subscription at any time using the functions enabled in the Platform. Cancellation takes effect at the end of the period already paid; the service continues until then. When that period ends, Section 10 (30 days read-only) and Section 12 apply.

Periods already started, whether monthly or annual, are not refunded or prorated for cancelling before their end, except where a mandatory rule of applicable law requires it. Cancellation does not extinguish payment obligations already incurred.

10. Read-only access, End Client links and records

While the account is read-only (Sections 5, 7 and 9), the Subscriber can view and export its information, and the links its End Clients received continue to work.

When the 30 days of read-only access end, those links are blocked: End Clients will no longer be able to use them to sign, book appointments, answer questionnaires or pay.

Exception — records: the receipt of a payment already made and the contract already signed by the End Client will remain available, for viewing or downloading only.

SOFMIGRACIÓN may block any link earlier if there is a security risk, a use contrary to Section 16, or an order from an authority.

11. Data ownership and export

Subscriber Data continues to belong to the Subscriber or to whoever is legally entitled to it. SOFMIGRACIÓN does not acquire ownership by hosting or processing it, and processes it only to provide the contracted service, without selling it or using it for advertising.

The Account Holder can download a copy of its company's information with the "Export information" function, which includes structured data and the original documents and excludes passwords, credentials, keys and other technical secrets. For security, only the Account Holder may request it, from a session started with two-step verification. It is available while the account has access, including the 30 days of read-only access. Afterwards, the Subscriber may request it in writing at the contact email while the information is retained under Section 12.

SOFMIGRACIÓN applies controls intended to prevent one company from accessing another company's information.

12. Retention of information

When the 30 days of read-only access end, the information is retained for 90 additional days, subject to applicable legal obligations, so that the Subscriber can request its export or reactivate the account. SOFMIGRACIÓN will send notices to the Account Holder 30 and 7 days before that period ends.

The end of the 90 days does not, by itself, cause the information to be deleted automatically. SOFMIGRACIÓN does not promise to delete data on a specific date: the conditions for final deletion will be set, and communicated to Subscribers, after reviewing the applicable legal, contractual and retention obligations. Backups may keep data until they expire under their retention cycle. A litigation hold or an order from an authority suspends any deletion of the affected data.

13. Personal data, confidentiality and location of data

The Platform may contain sensitive personal data and immigration case files (for example, identification, passports, criminal records, immigration history, information about minors or about persecution). SOFMIGRACIÓN processes that information only on behalf of the Subscriber and to provide the service, and keeps it confidential.

Where the data is. The main application and database infrastructure is located in Colombia. Certain documents and backups are stored in infrastructure services located in the United States. Other providers in Section 15 may process data in other countries.

Professional secrecy. When the Subscriber is a lawyer or a law firm, its clients' information may be protected by professional secrecy and attorney-client privilege. It is for the Subscriber to determine the obligations that its professional practice imposes — including those on storing client information in the cloud and outside its own country — and to decide whether it may use the Platform under those conditions. SOFMIGRACIÓN is not a party to that relationship and does not advise on it.

Subscriber's responsibility. Each Subscriber is responsible for having the authorizations, consents and legal bases needed to enter third parties' personal data into the Platform, and for informing its clients about its use of the Platform.

Privacy and data processing. The processing of personal data and international transfers will be governed by the Privacy Policy and by the Data Processing Agreement that SOFMIGRACIÓN makes available to its Subscribers. [PENDING: neither the updated Privacy Policy nor the Data Processing Agreement is approved; until then this clause cannot refer to documents that do not exist.]

14. Provider's security

SOFMIGRACIÓN applies reasonable technical and organizational measures to protect information. Today those measures include: a separate database for each company; encrypted connections; per-user access control and permissions; two-step verification available to Users; activity logs; and backups.

SOFMIGRACIÓN does not guarantee absolute security: no system connected to the Internet can. It does not claim to hold security certifications. If SOFMIGRACIÓN becomes aware of a security incident affecting a Subscriber's data, it will notify the Subscriber without undue delay.

15. Third-party providers and services

The Platform depends on independent technology providers, including: hosting and storage of documents and backups; payment processing (Stripe); entry and protection of web traffic; sending of emails and text messages; and, only if the Subscriber connects it, Google (Calendar and Meet). SOFMIGRACIÓN selects them with diligence but does not control how they operate, and their use is also subject to those providers' terms.

SOFMIGRACIÓN is not responsible for interruptions, errors or losses caused by those providers, to the extent the law allows and without prejudice to its own obligations as the provider of the service.

16. Permitted use and prohibitions

The Subscriber agrees to use SOFMIGRACIÓN only for lawful purposes and with respect for the rights of third parties.

The following are prohibited: accessing other accounts or other Subscribers' data without authorization; introducing malicious software; breaching or testing security measures without written authorization; circumventing plan limits; mass automated access, other than the exports the Platform offers; reselling or giving access to third parties outside the Subscriber; using the Platform for fraud, document forgery or impersonation before an authority; sending unsolicited bulk messages; or carrying out activities that affect the availability or integrity of the service.

17. Availability, maintenance and events beyond control

SOFMIGRACIÓN endeavors to keep the Platform available and operational, without guaranteeing uninterrupted operation and without offering a service-level agreement or an availability percentage.

Interruptions may occur because of maintenance, updates, technical incidents, failures of providers or networks, or circumstances beyond the Provider's reasonable control (including natural disasters, acts of authority, conflicts, cyberattacks, and power or communications outages). SOFMIGRACIÓN is not responsible for delays or failures caused by those events. Where possible, it will endeavor to give advance notice of scheduled maintenance that significantly affects access.

18. Suspension and termination for breach

SOFMIGRACIÓN may suspend or terminate the Subscriber's access, with prior notice where reasonably possible, in these cases: non-payment (Section 7); breach of these Terms, in particular Section 16; a security risk to the Platform or to other Subscribers; unlawful use; or an order or request from a competent authority.

Where possible and reasonable, the Subscriber will be given the opportunity to cure the breach. Suspension or termination for breach does not give rise to a refund. While an account is suspended, access and the use of End Client links are not permitted. When the relationship ends, Sections 10 to 12 apply.

19. Subscriber's professional responsibility

The Subscriber is solely responsible for the immigration matters it handles with the help of the Platform and for its relationships with its clients. In particular, it is responsible for:

• verifying the documents, forms, current editions, deadlines, fees and requirements of each matter with the competent authorities;
• reviewing and answering for everything it submits to an authority;
• holding the license, authorization or registration that the law requires to provide its services (including the rules on the unauthorized practice of law and on document preparers) and complying with the professional-ethics rules that apply to it;
• truthfully informing its clients about the scope of its services, fees and risks.

SOFMIGRACIÓN does not replace the Subscriber's professional judgment or the verification of the requirements set by the authorities.

20. Limitation of liability

To the maximum extent permitted by applicable law:

• SOFMIGRACIÓN is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, loss of clients, opportunities or reputation, arising from the use of, or inability to use, the Platform;
• it is not liable for the content the Subscriber enters, for decisions the Subscriber makes with the help of the Platform, for missed immigration deadlines or for the outcome of any matter; and
• its total liability to the Subscriber for all claims relating to the service is limited to the amount actually paid by the Subscriber during the 12 months before the event giving rise to the claim.

Nothing above excludes or limits liability that cannot be excluded or limited under applicable law (for example, for willful misconduct or fraud), or the Subscriber's mandatory rights. Some jurisdictions do not allow certain limitations; in that case they apply only to the extent permitted.

21. Indemnification

The Subscriber will indemnify and hold harmless SOFMIGRACION LLC, its members, managers and collaborators against claims, damages, costs and reasonable expenses (including attorneys' fees) brought by third parties and arising from: misuse of the Platform attributable to the Subscriber or its Users; breach of these Terms; entering data or content without the necessary legal basis or authorization; infringement of third-party rights; or the provision of its immigration or professional services to its clients.

SOFMIGRACIÓN will notify the Subscriber of the claim without unjustified delay and will allow it, where appropriate, to take over the defense, with reasonable cooperation from both parties. The Subscriber may not settle in a way that imposes obligations on SOFMIGRACIÓN without its consent.

22. Intellectual property

The software, its design, code, brand identity, interfaces and other elements of SOFMIGRACIÓN belong to SOFMIGRACION LLC or its licensors. The subscription grants a limited, non-exclusive, non-transferable right to access and use the service during the contracted period, without transferring ownership of the Platform's intellectual property. This does not affect the Subscriber's rights in its own data and documents.

23. Electronic acceptance

Subscribing to and using SOFMIGRACIÓN requires express acceptance of these Terms and of the policies indicated, by means of the checkbox or electronic mechanism the Platform presents.

The system keeps evidence of each acceptance: the version of the document accepted (with its digital fingerprint), the date and time, the account that accepts, and the technical information needed to show consent (such as the IP address and the browser). The first acceptance is made when the account is created; to buy the paid subscription, the account Holder accepts again, with the automatic renewal and the absence of refunds in plain view, before any charge is opened. When a new version requires acceptance again, the Platform will ask the Holder.

24. Communications and marketing

SOFMIGRACIÓN will always send communications that belong to the service (access, verifications, subscription, billing and security notices, and changes to these terms).

Authorization to receive commercial or marketing communications is requested separately, is optional, is not pre-checked and is not a condition of accepting these Terms; it may be withdrawn at any time from My Company or from the unsubscribe link in each message, and the system keeps a record of each change.

25. Changes to these terms

SOFMIGRACIÓN may update these Terms for legal, technical, commercial or security reasons. Material changes will be communicated to the Account Holder 15 days in advance, unless a legal obligation or a security risk requires applying them sooner; in that case notice will be given as soon as possible. A Subscriber who does not agree may cancel before the change applies, without penalty.

Where a change is of such a nature that the law requires new acceptance, the Platform will request it from the Holder.

26. Governing law and dispute resolution

These Terms are governed by the laws of the State of Kansas, United States, without prejudice to mandatory rules that apply because of the location or status of the parties.

The parties will try to resolve any dispute amicably. To that end, the party raising it will notify the other in writing, and both will attempt in good faith to resolve it for 30 days before starting any proceeding.

26.1 Arbitration. If the dispute is not resolved under the preceding paragraph, it will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its commercial arbitration rules in force, in accordance with the Federal Arbitration Act where applicable.
26.2 Seat, language and arbitrators. Seat: Overland Park, Johnson County, Kansas. Language: English. Tribunal: one arbitrator.
26.3 Costs. Each party bears its own attorneys' fees and the arbitration fees are shared equally, unless the arbitrator orders otherwise or applicable law requires a different allocation.
26.4 Exceptions. Either party may go to a competent court to seek urgent injunctive relief or to protect its intellectual property or confidential information, and to collect unpaid amounts or to bring small-claims actions before the competent court.

27. General provisions

• Entire agreement. These Terms, the conditions and policies they refer to, and the conditions of the plan subscribed to are the entire agreement between the parties regarding the service.
• Assignment. The Subscriber may not assign its account or these Terms without the Provider's written authorization (Section 4). SOFMIGRACIÓN may assign them to an entity that continues its business, notifying the Subscriber.
• Severability and no waiver. If a provision is held invalid, the others remain in force; failing to exercise a right is not a waiver of it.
• Notices. To the Subscriber, at the Account Holder's email or through the Platform; to SOFMIGRACIÓN, at the contact email or the registered address.
• Language. These Terms are provided in Spanish and in English. In case of a discrepancy, the English version prevails, without prejudice to any mandatory rules that apply.
• Survival. The sections that by their nature should survive termination remain in force, including 9 to 14, 19 to 22 and 26.

28. Contact

SOFMIGRACION LLC · Email: [email protected] · 8060 Knox St, Suite 605, Overland Park, KS 66204, United States.